FAQ

How much is shipping?
Free standard shipping on all US orders is free (for the continental US only).


When will my order ship?

All products are made to order and will ship one week from date ordered. However, sometimes we may take up to 2 weeks. If you have specific need by date, please let us and we will do our best to make that happen for you. We also offer expedited shipping. 


I have some special requests, can you help?
Yes, if we can make it happen, we will. Email us at hello@evyjacob.com about your project and we'll get back to you as soon as we can.


Do you offer custom work?
Yes! We love making custom pieces for you. Please email us at hello@evyjacob.com about your project and we'll get back to you soon. For custom trays, please purchase online. To get your own photograph, logo, or wedding invite on a tray, buy here. Just pick your tray size, purchase, and email us your image. For a completely custom tray, buy here. Pick your tray size, and describe what you want in the personalization box. 

What will my custom/personalized product look like? 
Great question! We know it can be hard to order something without seeing it. We offer a digital proof (buy here). If you would like a proof, please purchase one along with the product. We will email a digital proof to you within 2-3 business days of receiving your order, and it will include one edit. 

What is your policy for returns or refunds? 
We make everything you order just for you! As such, we do not accept returns on personalized items EXCEPT in case of damage or if we have made an error. When submitting your customization information please double check that you’ve spelled everything the way that you want it to be spelled (including capitalization)! We will not accept returns if you submitted incorrect information. Claims for damaged merchandise or an error that we made must be made within 1 week of receiving your order to receive possible credit. Replacement orders will be processed and shipped within a week of the claim being made, when possible. 

 

Payment Options:
We accept Visa, MasterCard, Discover and American Express.
 

We will try to update this page as frequently as possible with new answers to your questions. If you have a question that we have not answered, please email us at hello@evyjacob.com